Terms of Use

EIDOLIA reserves the right to make changes or updates to the content, terms, and conditions governing the transactions of this online store whenever it deems necessary. Product prices may be changed without prior notice. For this reason, visitors are advised to check the terms of use before each visit or transaction, as they may have been modified.

The entire content of this website constitutes, unless explicitly stated otherwise, intellectual property of EIDOLIA. All rights not expressly granted are reserved and it is prohibited to copy, modify, reproduce, distribute, transmit, or any other use of the content for commercial, public, or advertising purposes without the prior written permission of the company.

The intellectual property rights included in this website belong to EIDOLIA or third-party legal owners and are protected by Greek and International Law. By accessing the website, the user accepts the application of the relevant laws on intellectual property. Violation of said rights may result in civil and/or criminal sanctions.

The use of this website is carried out exclusively at the user's responsibility. Although EIDOLIA makes every possible effort to provide quality services, it cannot guarantee the absence of technical problems, errors, or service interruptions.

The information provided has been collected with care and control. However, EIDOLIA is not responsible or bound for the completeness, accuracy, timeliness, or quality of the information, as well as for any errors due to oversight during data entry in the online store.

Any references or links to other websites are provided exclusively for the convenience of users. EIDOLIA bears no responsibility for the content, products, or services offered on these external websites. Product photos are indicative.

Access to the website and retrieval of information are carried out at the user's responsibility. EIDOLIA is not liable for any damages, especially to data, equipment, or software, that may arise from use of the website.

In the context of transactions through the online store https://www.eidolia.gr, EIDOLIA bears no responsibility for any further damages that may arise from the execution, non-execution, or delay of orders, regardless of the cause. No guarantee is provided regarding product availability.

Stock indications are not mentioned on the pages of the online store. The final availability of the products is confirmed during the processing stage of each validly submitted order.

In no case shall EIDOLIA be civilly or criminally liable for any damage, including but not limited to loss of profits, data or monetary compensation, that a visitor or third party may suffer related to the operation, use, or inability to provide services, products, or information of the website.

Users accept and commit not to use the online store https://www.eidolia.gr

 for:

the publication, sending, or transmission of any illegal content that causes harm or offense to EIDOLIA or third parties or violates the confidentiality or privacy of information

the transmission of content that is contrary to good morals, social values, or harms minors

the publication of content for which they do not have a legal right of use or transmission by law or contractual obligations

the transmission of material that violates intellectual property rights, trademarks, patents, or other rights of third parties

the distribution of material containing viruses, malicious software, or files that may cause damage or malfunction to systems or software

the intentional or unintentional violation of applicable legislation

the harassment of third parties in any way

the collection or storage of personal data of other users without legal permission.

Orders are shipped via:

The estimated delivery time is 1–3 business days for all of Greece and 3–5 business days for hard-to-reach areas.

In case of delay in your order, please contact us immediately so that the issue can be resolved.

You have the option to exchange your order within 14 days from the date of receipt. After 14 days, no exchange is accepted for any reason.

Exchanges are only made if the product has not been worn and is in its original condition. A quality check follows, and if it is found that there is no damage, we proceed with shipping the new product.

To start the exchange process, please contact us first:

Phone: 213 0457646

E-mail: info@eidolia.gr

The exchange can be made with a product of equal or greater value.

The exchange costs are 5€ and are charged exclusively to the buyer.

Parcels are returned only via ACS Courier, with recipient-pays. In case of shipping with another courier company, the costs are borne exclusively by the customer, otherwise the parcel is not accepted and is returned to the sender.

The shipping of the new parcel to the customer is free.

Exchanges on earrings are not made for hygiene reasons.

In case the product is received damaged or defective, please contact us on the same day. Immediate replacement will be made.

The company is obliged to replace a product for defects found within 30 days of purchase. After 30 days, EIDOLIA bears no responsibility, however, upon consultation, a replacement may be carried out.

A refund option is provided within 14 days from the date of receipt of the order. After 14 days, no return is accepted.

Returns are accepted only if the product has not been worn, is in its original condition, and successfully passes the quality control. Only then is the refund processed.

To start the return process, prior contact is required:

Phone: 2310 816666

E-mail: info@eidolia.gr

The return costs are 5€ and are charged exclusively to the buyer.

Returns are only made via ACS Courier, with recipient-pays. In case of shipping with another courier company, the parcel is not accepted and is returned to the sender.

The refund is completed within 5 business days from the receipt of the parcel, to a bank account you will indicate to us.

The following details are required:

From the final refund amount, shipping costs of 5€ are deducted.

We process and use your personal data, based on Law 2472/1997 and its relevant amendments, only if you have given your explicit permission. Remember, by using any part of this website, you accept and agree to the confidentiality practices.

The company EIDOLIA uses the personal information of registered users and/or customers of its e-shop for the following reasons:

Delivery of products to the location you choose.

Delivery of subscription box to the location you choose.

Issuance of relevant sales documents

Written or telephone communication, for your service

Satisfaction of requirements regarding the services and products of our company

Member registration in our online store. This means access to past orders, updates on products you choose, changes to personal information and password.

Information on new offers and products after you request it during your registration.

The exception is the case where specific information is requested by court decision by the organs of the Law. You can check your personal data by going to the “My Account” section. From there you can make changes to your details. If you wish to delete your personal information, you just have to inform our company in writing, at the email: info@eidolia.gr. Personal security is the password you give when you become a member. To present any personal information of yours, the user email and password must first be given. For this reason, these details must not be exposed to third parties.

All data is stored on central network computers, which operate under a high level of security.

The website https://www.eidolia.gr, like most websites, may use cookies to identify the user as well as to improve their browsing experience. Cookies are small text files stored on each user's hard drive, they do not receive knowledge of any document or file from their computer and are used solely for the purpose of facilitating user access to specific services as well as for statistical reasons. With cookies, the areas where the e-shop services are useful or popular for the user are defined, while they can also be used for marketing reasons. The user can set their server to not receive cookies either in total or on a case-by-case basis. In this case, the user will not be able to benefit from the personalized functionalities provided by our online store.

According to Directive 2013/11/EU, which was incorporated into Greece by Joint Ministerial Decision 70330/2015, the option of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) process is now also available throughout the European Union. If the customer has the capacity of a consumer (i.e. natural person acting outside of professional capacity) and has any problem with a purchase made from our Website, they can initiate the ADR process through the single EU-wide platform for the online resolution of disputes (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

In case the customer has the capacity of a consumer (natural person acting outside of professional activity) and faces a problem with a purchase made through our website, they can submit a request through the single European platform for Online Dispute Resolution (ODR), available on the official website of the European Union.

Company Name: Papaefthimiou Vasiliki Nikolaos

VAT: 147752216

Tax Office: Attica

Registered Office: Argyroupoleos Ave. 62

Business Registry No.: 141217212000